Contact

How Can We Help?

Owned and operated by Everstock Holdings LLC, our team is ready to assist with orders, product questions, or planning your outdoor space.

Reach Us

Choose Your Preferred Channel

Email
support@thelatitude24.com
Replies within 24 hours
Phone
321-483-2810
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit averaging 5 to 8 business days after that. You will receive tracking information by email once your order ships so you can follow its progress.

How can I track my order?

Once your order ships, we send a confirmation email with a tracking number and carrier link. If you have not received this email within a few business days, check your spam folder or contact us directly.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not quite right for your space, please review our Return Policy page for complete details on how to start the process.

Can I exchange an item for a different model or finish?

Exchanges are handled on a case-by-case basis. Reach out to our team with your order number and the item you are interested in, and we will walk you through the available options.

How do I choose the right fire pit table size for my patio?

Consider the dimensions of your seating area and how much clearance you need around the table. Our product pages include detailed measurements, and our team is happy to help you find the best fit for your outdoor space.

What materials are used in your outdoor dining sets and kitchens?

Our collections feature weather-resistant materials such as powder-coated steel, cast aluminum, porcelain tile, and high-grade stainless steel. Each product page lists the specific materials and finishes so you can match them to your space.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line

Select a topic...
Order Status or Tracking
Returns or Exchanges
Fire Pit Tables and Outdoor Heating
Outdoor Kitchens and Cooking
General Product Question
Availability

Business Hours

Business Hours Monday to Friday, 9:00 AM to 5:00 PM EST
Our Promise

Our Commitment to You

Thoughtful Response

Every inquiry receives a personal reply within one business day from our knowledgeable team.

Secure Shopping

Your payment and personal information are protected by industry-standard encryption at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

30-Day Returns

If a piece does not complement your space as expected, our return policy is designed to make things right.